Yes, our company is a Certified Mail Registered Agent.
Visit our website Drawox.com and set up an account in your name or the name of your business. Any entity purchasing a Mail Forwarding Plan is required to complete a USPS Form 1583. A copy can be obtained at a local USPS location or you can use this link to download a copy.
The form is very simple and only requires basic information. If you do have any questions about the form, we do have a handy how-to page on our site to walk you through the necessary steps.
Having your mail automatically is not only possible, but also preferable. Instead of setting instructions for each item we receive, you can set up preferences through the online portal and choose what method and carrier you prefer as well as the default forwarding address. It saves time and often will get you your packages quicker.
Our company does not have a list of restricted items, however, we follow the guidelines set up by other carriers. If they ship it, we will process it and forward it to you. Please check individual carrier sites for their specific lists of approved items.
You can use this address however you see fit. Use it for specific shopping sites, certain contacts or have all of your mail and package deliveries sent to that address. It is entirely up to you.
Incorrect spellings usually do not pose a problem. The most important thing is that the mailing address is listed correctly.
Our customer service reps are available to communicate with by phone, fax, email or online chat for your convenience. Live operators can be reached during our regular business hours.
Yes, our portal is designed specifically for our customers to be able to manage their account at any time of day or night. You can check package statuses, add money to your account, pay invoices or change services and shipping preferences.
Before canceling, we would appreciate a call from you especially if you had a problem with our service. In the event you do need to cancel, that can be completed through your online account. Simply choose the option to cancel your service and it’s done.
We do not limit the number of people who can use the address but they may be required to complete a 1583 form. You can choose to allow others to use the address as you see fit.
Customers use the address for correspondence or as their “ship to” address when ordering online. The items arrive at our facilities and then we process the item, notify you of its arrival and (based on your instructions or preset preferences) then forward it to you at your location.
We do not open any mail or packages when they arrive at our locations. We simply photograph the outside of the item and send the images to you under your customer account. If you ask us to open the item to inspect the contents, we can certainly do that. Under those circumstances, we open and photograph or scan the items in a secure location within the facility and send the images to you. The items are then repacked in the original packaging to await your forwarding instructions.
We usually process all incoming deliveries within 48 hours of their arrival at our location. The length of time it takes to arrive to you will depend on where you are located, the carrier you chose and the shipping method you selected. You will be provided with tracking information once we have released the item so you can check on its status.
We use the latest scanning equipment on the market today to ensure we produce high-quality images that our customers can easily read online.
We do not count junk mail toward your plan piece limit, it is immediately discarded.
Our process does not allow for customers to pick up their mail at our offices. All items must be shipped out via the approved carriers we offer.
