The dedication and commitment we have for our customers shows in everything we do. Every action we take is measured against its affect on our customers. If it isn’t of benefit, we don’t do it. It’s that simple. Our staff and management team work very hard year round to ensure that we stay on top – that’s why we are considered industry leaders. We are never satisfied with our performance.
We continually improve not only our services that we provide to our customers, but our own internal operations as well. If we aren’t functioning at peak performance within our own company, we certainly aren’t going to be very helpful to you and your business.
Drawox has a main focus that at its very basic nature is simple – offer quality services at reasonable prices. Though we may be less expensive than our competition, don’t be fooled. You get more for your money with us than you would with our competitors. We’ve been doing this longer than they have and we have cut out all the unnecessary stuff. If it doesn’t make us faster, better, more efficient and it doesn’t meet the needs of our customers – it’s out.
Our managers use KPIs and feedback from both customers and employees to identify where we are performing well, where we may need to improve and they use it to identify any new avenues of service we should be exploring to better service our clients.
We recognize the importance of our relationships with vendors and carriers, but none are more important than the relationships we have with our customers and employees. Here’s how we work to keep those relationships strong and mutually beneficial to all parties.
- Create a working environment for our employees where they feel safe and free from harassment of any kind
- Acquire equipment and technology that make the jobs of our staff easier and more efficient
- Devise and create new processes for both internal and external operations that benefit all involved
- Gather and evaluate feedback from employees and customers and use that to improve on services and the work life of our employees
- Provide as much training and coaching to our staff as possible in all areas
- Employ the highly effective 5S Methodology ( Sort, Set in Order, Shine, Standardize and Sustain)
- Create and foster relationships with all parties that play a part in our business to affect better working conditions, better pricing, etc.
- Look to make improvements geared toward reducing waste and our carbon footprint on the environment.
