Drawox stands by its word. We don’t make promises we can’t keep. Our company has been around for years and we are not going anywhere any time soon. We have watched other companies try to do what we do and fail. We recruit management and personnel who share our values and core beliefs so that everyone is working together with the same end goal in mind.
We have literally rewritten the book when it comes to 3rd party shipping services. Our logistics solutions have broken long-held stereotypical ideas that have worked against businesses in the past. Our highly talented team has created processes from the ground up with the main goals being productivity and efficiency. Wrapped up in all that is a desire to provide these innovative solutions and ground-breaking services to the public at a price that everyone can afford.
We gear our processes to save time, money and better utilize resources. Better storage facilities, using technology to improve our performance, evaluating and monitoring KPIs and our Advanced Protocols – all help to streamline operations and save time and customer stress.
Speaking of technology, we use the latest programs and equipment that we determine can best help us achieve our goals and improve our service level. All automated processes are backed up by our staff doing “live” checks, confirming electronic data matches actual numbers and statuses and performing inspections of inventory, equipment and safety measures.
Our order fulfillment division is like a well-oiled machine. Staff know exactly what to do and are trained to utilize critical thinking and problem solving skills. Their efficiency and performance levels are through the roof. All the work we do is aimed at pleasing the customer. If we don’t make our customers happy, then we expect to hear from them and actually encourage their feedback.
PROCESSES AND NOTIFICATIONS
Drawox knows it’s hard to hand over the reins of some of your operations to an outside party. We understand just because you are not hands-on in this particular area – you still need and want to be kept up to speed and be aware of what is going on daily. Therefore, we notify all customers of deliveries, outgoing shipments, order fulfillment performance numbers, returns processed and payments accepted. We treat each and every customer the same. It doesn’t matter how much money you spend with us -- you get the same quality service, the same responsive communication and the same commitment to satisfaction.
Customers can reach us by phone, fax, online chat, or email based on their preferences. Phone calls can only be answered by a representative during our regular business hours, but faxing or emailing (especially if you are overseas) let you make contact with us on your schedule. We will respond as soon as we resume hours so that a response is awaiting for you at the start of your day whenever that may be.
ALLOCATIONS AND ADVANCED PROTOCOLS
Advanced Protocols are something we really hammer home with our clients. These are basically contingency plans. Action plans are created for potential scenarios that may or may not occur. The basis for setting these protocols is that they are incredible time savers. They allow our staff to immediately act when a certain situation occurs without needing to wait for instructions from the client. They already know what to do.
Protocols can be set for a number of events. A good example is an out of stock issue on a product. You could set a protocol that says when we run out of Product A, then substitute it with Product B. These prevents delays in processing your outgoing orders and can prevent loss in sales and revenue.
Our experienced staff can help you evaluate your processes and business models to identify opportunities to set these protocols. We are with you every step of the way.
CONSOLIDATION
We offer package and shipment consolidation for both business and individual customers. It makes sense to consolidate items because a reduction in the number of items being shipped equates to cheaper shipping rates. The goal is to save money where practical and this is one of the easiest ways to do just that.
TRANSPORTATION MANAGEMENT SYSTEMS
We can’t sing the praises of TMS enough. It makes our operations so much easier and facilitates our communication with our carriers. Changes to the delivery schedule can be made quickly and easily and everyone receives immediate notifications regarding those changes so the chance for errors is greatly reduced. Another great feature is that all communications are on record and are great for documentation purposes in the event an issue does occur.
